A complete absence of conflict is not harmony, it is APATHY!
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I've been in many situations where people just wanted to get through "it" without conflict. Invariably, there were problems that weren't discussed. As Patrick Lincioni states in his book of the same title, there's always Politics, Silos, and Turfwars. Well, maybe he didn't say always, but there are always IF you aren't having conflict.
What makes us think, this culture we live in, that all conflict is bad and must be avoided? Conflict will happen when there are -
- a lack of resources
- frustration with people, systems or processes
- red tape (simplistic for bureaucratic procedures
- unfair treatment (of course, we can argue "fair")
- jealousy shown with favoritism
- knowing not the existence of conflict but how to handle it
- what is your purpose? What outcome do you hope to achieve?
- 4 fundamental issues of conflict (facts, goals, methods and values)
- 5 phases of conflict (anticipation, conscious, discussion, open dispute and open conflict
Obviously there is a lot more about conflict resolution you need to learn to be an effective manager, but you MUST learn proper conflict resolutin to ever become anything more than a Level 1/Position Leader.
RP2 Development can help.
Contact us today to receive a free sample of our
online Conflict Resolution training module.
512-773-6528
danny@rp2development.com
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