Conflict Resolution: 5 Typical Phases of Conflict

We'll be writing on and off in the coming weeks about Conflict, its causes, its steps to resolution, etc.

It should be noted at the very outset that a conflict is not necessarily bad or destructive. Conflict can be an explicit way to resolve tensions between parties, prevent stagnation, stimulate interest and curiosity; it can be the medium "through which problems can be aired and solutions arrived at.

For that matter, conflict can be the root of personal and social change.

But for now...the 5 Typical Phases of Conflict -

1. Anticipation - you know its coming
2. Conscious / Unexpressed - word leaks out
3. Discussion - search for info / start to talk
4. Open dispute - arguing / picking sides
5. Open Conflict - positional / win-lose

"The opportunity for successful intervention differs greatly in each stage."


Brad Thomas, pastor at Austin Ridge Bible Church, gives the following advice for dealing with conflict -

1. respond, don't react
2. go to the person
3. expect the best

I'll add...."seek clarity / ask questions, treat the event / not the person and talk straight / leave the right impression."

The source for this material is from MuRF's Conflict Resolution manager/leadership training program. To learn more about this training and how it can help your company achieve better results, contact Danny Smith at danny@RP2Development.com or 512-773-6528.


To that end....

Danny

Conflict Resolution Happens..One Way or Another

A complete absence of conflict is not harmony, it is APATHY!

Unknown

I've been in many situations where people just wanted to get through "it" without conflict. Invariably, there were problems that weren't discussed. As Patrick Lincioni states in his book of the same title, there's always Politics, Silos, and Turfwars. Well, maybe he didn't say always, but there are always IF you aren't having conflict.

What makes us think, this culture we live in, that all conflict is bad and must be avoided? Conflict will happen when there are - 

• a lack of resources
• frustration with people, systems or processes
• red tape (simplistic for bureaucratic procedures
• unfair treatment (of course, we can argue "fair")
• jealousy shown with favoritism

Learning how to have good conflict takes time and training. You need to learn things like -

• knowing not the existence of conflict but how to handle it
• what is your purpose? What outcome do you hope to achieve?
• 4 fundamental issues of conflict (facts, goals, methods and values)
• 5 phases of conflict (anticipation, conscious, discussion, open dispute and open conflict

Obviously there is a lot more about conflict resolution you need to learn to be an effective manager, but you MUST learn proper conflict resolutin to ever become anything more than a Level 1/Position Leader.

RP2 Development can help.

Contact us today to receive a free sample of our

online Conflict Resolution training module.

Danny Smith
512-773-6528
danny@rp2development.com

Buddy2Boss

In-the-Box Development has teamed up with MuRF Systems, Inc to offer a number of products and services to asssit organizations in hiring and training the right people.

The Buddy2Boss training and development system is perfect for manufacturing, hospitals, banks, mortgage companies, school districts, insurance companies, high tech industries and any other industry that has human resources that must be motivated, supervised, evaluated or led.

The curriculum includes the following major divisions and related subjects:

Relating to Others
Generational Differences
Communications
Employee Motivation

Managing Your Time
Personal Goal Setting
Group Decision Making
Time Management

Thinking Clearly
Problem Solving
Ethics and Values
Conflict Resolution

Building the Team
Corrective Counseling
Building Effective Teams
Coach

This training program is designed for present and future supervisors is designed for present and future supervisors and managers. It is focused on the responsibilities within the organizaion and how to balance one's personal life with the organizational demands.

For more information contact Danny Smith at 512-773-6528 or danny@DannyLSmith.com.

"What If You Train Your Employees and They Leave? What If You Don't?"

a Zig Ziglar quote

You spend money on systems, new equipment, marketing, compliance, accounting, more new systems and hire more people. Yet, do you train your people?

Statistics continue to prove that the more training a company provides, the more productivity, the more trust, and the better overall results. Companies that have training programs rank over 70% higher in local and national best places to work surveys.

RP2 Development provides classroom, online training and collaborative focus groups. Course titles include:

• Trust Matters
• Personalities at Work
• Communications
• Setting Goals
• Priority Management
• Employee Motivation
• Generational Differences
• Problem Solving
• Ethics and Values
• Conflict Resolution
• Corrective Counseling
• Building Effective Teams
• Coaching Managers to Coach
• Prospect-2-Profit

Companies can choose a combination of online and classroom settings. The classroom settings are 2-7 hours in length while the online training classes are 6 hours. An online class can be taken in multiple settings.

To learn more about these classes, contact Danny Smith at 512-773-6528 or danny@DannyLSmith.com.