One of my "daylies" is to think about the recent past and what sticks out at me about meetings, appointments, conversations, etc, etc. I'll then right down those thoughts and compare to any notes; typically this takes 3-5 minutes and I move on. Ever so often, something causes me to pause and dig deeper.
This morning was one of those ever so oftens. My thoughts kept running to sales, conflict, sales, following, sales, conflict...
For whatever its worth, those thoughts led me to this video about trust. I first saw it almost 3 years ago when I was going through Covey's Speed of Trust train the trainer in DC. Let me know what you think.