Conflict Resolution: 5 Typical Phases of Conflict

We'll be writing on and off in the coming weeks about Conflict, its causes, its steps to resolution, etc.

It should be noted at the very outset that a conflict is not necessarily bad or destructive. Conflict can be an explicit way to resolve tensions between parties, prevent stagnation, stimulate interest and curiosity; it can be the medium "through which problems can be aired and solutions arrived at.

For that matter, conflict can be the root of personal and social change.

But for now...the 5 Typical Phases of Conflict -

1. Anticipation - you know its coming
2. Conscious / Unexpressed - word leaks out
3. Discussion - search for info / start to talk
4. Open dispute - arguing / picking sides
5. Open Conflict - positional / win-lose

"The opportunity for successful intervention differs greatly in each stage."


Brad Thomas, pastor at Austin Ridge Bible Church, gives the following advice for dealing with conflict -

1. respond, don't react
2. go to the person
3. expect the best

I'll add...."seek clarity / ask questions, treat the event / not the person and talk straight / leave the right impression."

The source for this material is from MuRF's Conflict Resolution manager/leadership training program. To learn more about this training and how it can help your company achieve better results, contact Danny Smith at danny@RP2Development.com or 512-773-6528.


To that end....

Danny