Surround yourself with great people, set the proper expectations and be able to let go long enough for them to do their job.
Trust, but verify in as rapid a process as you can; have a good evaluation and correction process. The evaluation needs to be a combination of passive and responsive.
Be a mentor, but don't hover over your employees. IF you feel you have to hover, you have the wrong employees....or they have the wrong boss.
Be a boss and not a buddy; know the difference and seperation. If you haven't had training in being a boss, get it. You'll pay for it one way or another and the classroom and coaching is cheaper than trial and error.
Empower employees to solve the problems. Give everyone boundaries they can go up to in solving money problems with a customer/client.
Everyone that interacts with clients needs to be considered in sales...even those that aren't "salespeople." The person delivering the product or service at any given moment is the true sales person.
Surround yourself with the best people possible and be able to let go when you have someone that is not putting forth the right stuff.
Get advice and help on hiring and training people; this is going to cost money, but it is worth it.
Hiring people is the most important decision a business owner or manager makes 99% of the time.
If you don't have the ability to relinquish responsibility and give up and trust people you will never be able to grow your business.
Train yourself and your people; not just on the technical aspects of the job, but on how to be better people.
Your people need to have your core values and the attitude to go along with skills and the willingness to get better.
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