When I have a problem around my house, let's say it's a light not coming on, then I have to determine the cause of the problem. The problem is "I need light." The problem could be a number of things; bad switch, bad fixture, light bulb burned out, wire loose, breaker thrown, rat chewed through wire (he'd be dead and decaying/smelling).
Typically I would first check the light bulb and then work through the other options until I needed to call someone with more expertise; light bulb, breaker, plug another lamp into socket, dial electrician.
When we have a problem with people, how do we fix that problem? First.....do we know we have a people problem? Or do we start fixing other problems first?
Most of us don't really want to fix the people problems or even consider they can be fixed. But they can be. Every one of us are individuals and we are each different in many ways, but we are also very much alike and can be grouped into certain categories. There are common behaviors that lead to common results.
The trick is knowing how to get to the right stuff. Trial and error, notable patterns, other's prior experience...., advice from someone with experience and not opinions. That's it; all the above.
Seek advice, seek clarity, seek experience, see change; be purposeful.
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