The Difficult Employee Dilemma

The first step toward solving this simple and painful problem is coming to the realization that it is a false dilemma. The decision should not boil down to keeping or firing a difficult employee. In fact, the manager should avoid engaging in this line of thinking in the first place. The real question a manager needs to ask is "Have I done everything I can to help the difficult employee?" Based on my work with leaders in all types of organizations and at all levels, the answer to that question is usually a resounding "no." Patrick Lencioni writes. Read more at Bloomberg Businessweek